An error message appears, “You are Offline”

If, when trying to run the IntelliGym^®, an error message is presented that says “You are Offline”, please follow these steps:

(a) Verify you have a stable internet connection

(b) Open your firewall manager. If it has a black list – make sure the Hockey IntelliGym is not in that list. If it has a white list – make sure the Hockey IntelliGym is part of it